Shipping Policy

Shipping and Delivery

Maison Vitae Lab offers several shipping options, which may include:

• Free standard shipping on orders with a grand total of $250 or more
• USPS Priority Mail
• FedEx 2Day
• FedEx Standard Overnight
• FedEx Overnight with signature required
• FedEx Saturday Delivery for eligible orders placed on Fridays before 12:00 p.m. Eastern Time

Shipping options, delivery estimates, and applicable charges will be displayed at checkout based on the order and delivery address.

Orders placed, paid for, and successfully processed before 12:00 p.m. Eastern Time will generally ship the same business day. Orders processed after 12:00 p.m., on weekends, or on holidays will generally ship the following business day.

Delivery times are estimates and begin once the carrier accepts the package. Delays caused by carriers, severe weather, holidays, incorrect addresses, or other circumstances outside Maison Vitae Lab’s control may affect delivery.

Order Processing

Orders may be placed through our secure website 24 hours a day, seven days a week.

After an order is submitted, approved, and paid, it will be carefully prepared and packaged for shipment. Once the order ships, tracking information will be sent to the email address provided during checkout.

Maison Vitae Lab reserves the right to hold or cancel orders requiring additional payment, address, fraud-prevention, or order-verification review.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting an order.

If you notice an error, contact Maisonvitaelab@gmail.com as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Maison Vitae Lab is not responsible for packages delayed, misdelivered, or returned because of an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if a package must be resent.

Tracking and Delivery

Once tracking information has been issued, customers are responsible for monitoring the shipment and ensuring that someone is available to receive it when necessary.

A package marked as delivered by the carrier will be considered delivered to the address provided at checkout. If you cannot locate a package marked as delivered, please check the surrounding delivery area, contact members of your household, and contact the shipping carrier directly.

You may also email Maisonvitaelab@gmail.com for assistance. While we will make a reasonable effort to help investigate the shipment, carrier delivery scans and claim decisions remain subject to the carrier’s policies.

Temperature During Transit

Products are securely packaged for transportation. Temporary temperature changes may occur during shipping and do not necessarily indicate that a product has been damaged.

Customers are responsible for promptly retrieving delivered packages and storing products according to the instructions provided with the product. Maison Vitae Lab is not responsible for packages left unattended after confirmed delivery.

Final Sale, Returns, and Replacements

Due to the nature of our products and applicable quality-control requirements, all sales are final. We cannot accept returns or exchanges.

A replacement may be available if:

• You received an item different from the item shown on your order confirmation
• An item was missing from your shipment
• An item arrived visibly damaged

To request assistance, email Maisonvitaelab@gmail.com promptly after delivery and include:

• Your full name
• Order number
• A description of the issue
• Clear photographs of the shipping package, label, packing materials, and affected item

Please retain all original packaging until the claim has been reviewed. Replacement requests are evaluated individually and must be verified before a replacement is approved.

Maison Vitae Lab reserves the right to deny requests involving normal cosmetic packaging variations, improper storage, mishandling after delivery, inaccurate shipping information, or damage occurring after confirmed delivery.

Cancellations and Order Changes

Because orders may be processed quickly, cancellation or modification requests are not guaranteed.

If you need to request a change, email Maisonvitaelab@gmail.com immediately. Once an order has been processed or shipped, it cannot be canceled or modified.

Payment, Pricing, and Promotions

Maison Vitae Lab accepts the payment methods displayed during checkout, which may include major credit cards.

Individual, promotional, and wholesale pricing may be available. Product pricing, quantity discounts, and promotional terms will be displayed on the applicable product page or offer.

For wholesale or bulk-purchase inquiries, contact Maisonvitaelab@gmail.com.

Promotional offers cannot be combined unless expressly stated. Discounts generally cannot be applied after an order has been submitted. Maison Vitae Lab reserves the right to correct pricing errors and cancel affected orders when necessary.

Accounts and Guest Checkout

During checkout, you may have the option to create an account or continue as a guest. Creating an account is optional.

A registered account may allow you to:

• View your order history
• Monitor order status
• Update account information
• Save time during future purchases

If you check out as a guest or have questions about an order, contact Maisonvitaelab@gmail.com and include your name and order number.

Privacy and Security

Maison Vitae Lab uses reasonable security measures designed to protect personal and payment information submitted through our website. Secure encryption technology may be used when information is transmitted.

We use customer information to process orders, provide support, communicate order updates, prevent fraud, and operate our business as described in our Privacy Policy. Information may be shared with trusted service providers, such as payment processors and shipping carriers, when necessary to complete an order.

No electronic transmission or storage system can be guaranteed to be completely secure.

Customer Satisfaction

Maison Vitae Lab is committed to providing quality products and attentive customer service. If you have questions or experience an issue with your order, please contact us. We review and respond to customer inquiries as promptly as reasonably possible.